Return and Refund Policy

This policy explains when you can cancel a purchase or receive a refund from ITQAN Dev (“we”, “us”). It covers:

• Licensed software and other digital products
• Subscriptions and support retainers
• Custom software design and development

We do not sell physical goods, so there is nothing to ship back. A return means cancelling a license, subscription, or work that has not started, and refunding the amount this policy allows.

Digital products are delivered by download, license key, or access to an online service.

You may request a full refund within 14 days of payment when all of the following are true:

• The license has not been activated or the product has not been downloaded, or you activated it and it does not work as described
• You contact us inside that 14-day window
• You stop using the product and, if we ask, confirm that the license is deactivated

After 14 days, or after a working license has been activated and used, the purchase is final. The exception is a product that is materially defective and that we cannot fix or replace within a reasonable time.

A free trial is not a purchase. A paid license that follows a trial is covered by the 14-day window, counted from the date you paid.

Custom work is defined in a proposal, statement of work, or written message that both sides accept.

• A deposit or discovery fee is not refundable once we start the work it covers.
• A milestone payment covers the work described for that milestone. After you accept the milestone, or after 7 days from delivery with no written rejection of specific defects, that payment is final.
• If you cancel before a milestone starts, we refund amounts paid for work we have not started, minus third-party costs we already incurred for that work and cannot recover.
• If you cancel after work has started, you pay for work completed up to the cancellation date. We refund only the unused balance of amounts paid in advance.
• Change requests outside the agreed scope are quoted separately and follow the same rules once you accept them.

Source code, designs, and accounts are handed over only after the related invoices are paid, unless the proposal says otherwise.

Subscriptions (hosting care, maintenance, support hours, or product access billed on a recurring basis) renew until you cancel them.

• You may cancel any time before the next renewal date. Cancellation stops future charges. It does not refund the period already in progress, unless the service was unavailable for a material part of that period and we cannot restore it.
• We do not refund part of a month, or unused support hours, inside a period that has already started. Unused prepaid hours are refundable when you cancel before that period begins.
• A renewal that was a clear billing error (a duplicate charge, the wrong amount, or a renewal after a cancellation we confirmed in writing) is refunded.

If a product or a delivered milestone does not match what we agreed, tell us in writing and describe the problem briefly. We will, at our choice:

• fix it within a reasonable time,
• replace the deliverable, or
• refund the amount paid for the part we cannot fix or replace.

We do not refund a change of mind, a preference for another vendor, or a requirement that was not in the agreed scope.

Email maki3omar@gmail.com or message us on WhatsApp with:

• the name on the invoice or license
• the order, invoice, or license reference
• the date of payment
• the reason for the request

We reply within 5 business days. Approved refunds go back to the original payment method within 14 business days of approval. Bank, card, or payment-provider fees that we cannot recover are not refunded. Your bank sets any currency-conversion difference.

• Work you have accepted
• Licenses that were activated and work as described, after the 14-day window
• Third-party fees we paid on your behalf (app stores, domains, hosting, payment gateways, stock assets, fonts, or APIs)
• Delay caused by missing content, access, or approvals from you
• Abuse, a fraudulent payment dispute, or a breach of the Terms and Conditions

Contact us before you open a dispute with your bank or payment provider. If a dispute is filed for a charge this policy does not refund, we may suspend the license or the project until the dispute is closed, and we may recover the disputed amount plus the provider’s dispute fee.

We may update this policy. The “Last updated” date will change. The policy in effect on the purchase date applies to that purchase, unless the law requires otherwise.

Contact: maki3omar@gmail.com
(WhatsApp: message us)